FAQ
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To begin your journey with one of our vehicles, email us @ [email protected] pict of your driver’s license (you must be 23 or older) front & back with a selfie of you holding it, if you are gig driver screenshot of your active profile with your name showing. These documents are essential to ensure a smooth rental experience and comply with our safety standards. Once we recieved your documents one of our representive will reach out to you to schedule your vehicle, pickup location and time
Gig Worker Vehicles DoorDash/Uber ETC Insurance is included
Luxury Vehicle Yes. All renters must be 25 years of age or older and must hold valid coverage insurance on an existing vehicle that is transferable to a rental vehicle. If your insurance policy is liability-only, it will need to be upgraded to full coverage at least 24 hours before your rental.
Please note that we currently do not offer any exceptions to this policy, except for holders of an AMEX Centurion or Platinum card with viable traveler insurance.
Or 3rd Party Covergae can be purchase @ $28 a day
We bill $300 per scuffed wheel (per wheel), $500 per damaged tire (if rubber has been removed from the sidewalls), $1,000 or more for major dings, scratches, or body damage.
It’s important to note that we have observed a direct correlation between the funds held and the treatment of our vehicles. We expect our vehicles to be treated with the same care and respect as if they were your own.
Our damage deposits are set at a flat rate of $250. Upon returning the vehicle, you’ll receive your deposit back within 3 to 5 business days, excluding weekends and holidays. Please be aware that in some cases, refund processing may take longer due to the policies of receiving banks. These security deposits are held for incidentals that may not be covered by insurance, such as windshield cracks, wheel scuffs, or door dents. We believe in transparency and want to ensure that our customers understand the purpose of these deposits. Remember, avoiding an increase in your insurance premium is ultimately more cost-effective than covering a small repair amount from your security deposit.
For renters without car insurance, purchasing Travelers Insurance is imperative to provide adequate coverage for their vehicle during the rental period. The primary insurance policy should include Comprehensive, Collision, and liability coverage for comprehensive protection.
Note: By ‘Insurance’ refers to full coverage driver insurance on one or more vehicles, encompassing (comprehensive, collision, and liability coverage).
The only exception to this requirement is for clients holding an AMEX Centurion or Platinum card, as these cards offer damage waivers for vehicles. Exercise caution when encountering companies offering insurance for purchase, as obtaining fleet insurance for such vehicles can be challenging. If presented with insurance for purchase, request a copy of their fleet insurance coverage for verification. In many cases, acquiring a new policy or upgrading an existing one is advisable to mitigate the risk of being held liable for damages exceeding the provided coverage.